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Gulf South Technology Solutions is celebrating its 20th anniversary this year, a testament to its ability to evolve and innovate alongside the ever-changing landscape of business technology.
Founded in 2005 by James Moak, Gulf South Technology Solutions began as a small break-fix operation, responding to the technology needs of local businesses. “In those early days, we were essentially on-call technicians, rushing from one site to the next to troubleshoot issues,” Moak recalls. “We had a vision of building a company that could truly partner with our clients, anticipating their needs and providing proactive solutions.”
AT A GLANCE
Top executives: James Moak, Founder & CEO; Kelsie Moak, COO
Phone: 225.216.2169
Address: 7668 Goodwood Blvd., Baton Rouge, LA 70806
Website: gulfsouthtech.com
That vision has come to fruition over the past two decades, as Gulf South Technology Solutions has transformed its service model from reactive to proactive. “We’ve moved away from the break-fix mentality and embraced a managed services approach,” explains Kelsie Moak, James’ daughter and the company’s COO. “Now, we’re monitoring our clients’ critical infrastructure 24/7, addressing issues before they become problems and helping them leverage the latest technologies to drive their businesses forward.”
Kelsie’s involvement in the family business has been an integral part of its evolution. After initially joining the company as a receptionist, she found herself drawn to the cybersecurity aspects of the work. “I was fascinated by the way technology was shaping the business landscape, and I wanted to be a part of that transformation,” she says.
Today, Kelsie leads the charge in introducing cutting-edge solutions to clients, including the integration of artificial intelligence (AI) into their service offerings. “A lot of our clients, especially the smaller businesses, don’t have the resources to invest in the latest technologies,” she says. “We’ve made it our mission to educate them on the benefits and risks of AI, and to help them implement these tools in a way that enhances their operations and gives them a competitive edge.”
”We’ve made it our mission to educate them on the benefits and risks of AI, and to help them implement these tools in a way that enhances their operations and gives them a competitive edge”
Kelsie Moak, COO
This commitment to innovation and client success has earned Gulf South Technology Solutions a reputation as a trusted partner, with an average client retention rate of over 12 years. “We’ve seen our clients’ businesses change and evolve over the decades, and we’ve been there to support them every step of the way,” says James. “It’s not just about fixing their technology—it’s about understanding their goals and helping them achieve their vision.”
As Gulf South Technology Solutions looks to the future, the company’s leadership is excited to build on the foundation of the past 20 years. “We’re not just a technology provider. We’re a strategic partner, a trusted advisor and a true extension of our clients’ teams,” Kelsie says. “And as we continue to grow and adapt, we’re committed to maintaining the family-like culture that has been the backbone of our success.”
