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Sponsored by EBRPL
Proper training is at the core of building a reputable brand. No matter their skill levels, all technicians should arrive at jobs prepared to give the customer helpful insights into the work being performed. A common barrier to comprehensive service is that the techs may be too green, or they don’t completely understand why they do what they do.
Today, on-demand immersive training programs for trade professionals are available to help ensure that even the newest technicians build great foundational skills and even the most seasoned can continue to learn and advance in their work.
The East Baton Rouge Parish Library has partnered with Interplay Learning to offer, at no cost to patrons, SkillMill for all-things maintenance and training in HVAC, plumbing, electrical and appliance repair.
SkillMill is the world’s leading, always-on immersive learning solution for the skilled trades, delivering a growing catalog of courses and a comprehensive suite of measurement and engagement tools for skilled trades businesses, educators, and workforce development programs.
By providing techs with ongoing in-house training opportunities, they will become proficient in basic to advanced jobs, tackle more calls confidently, and will be ready to perform tasks to your customer’s satisfaction. Make training efficient, relevant, and scalable while saving yourself time and effort. With access to 300+ hours of content and hands-on 3D simulations, SkillMill is like having another expert on your team.
What’s in it for business leaders? With a deep, technical understanding of their craft, you will not be needed to intervene as frequently to remediate issues on service calls. This frees up your time for more important management tasks. Plus, you will experience greater cost savings from error reduction and decreased callbacks. SkillMill has other benefits:
- Reduces training costs and ramp-up times.
- Enables you to rapidly advance the abilities of your entire team—no matter their starting level.
- Scales easily so you can provide effective upskilling to as many people as possible.
- Delivers expert-led content on HVAC, solar, plumbing, electrical, multi-family and facilities maintenance.
- Helps increase in-the-field performance and customer satisfaction with unlimited practice in a no-fail environment.
- Gives you the tools to assess your teams’ skills and abilities.
- Provides analytics and insights into team members’ usage and progress.
- Frees up your time to focus on employee development so you can retain a top crew of technicians.
Take your new technicians from green techs to field techs with field-like 3D and VR simulations that allow them to hone their skills in a no-risk environment. Visit ebrpl.com/skillmill to request a free SkillMill account or call the Reference Desk at the Main Library at 225.231.3750.
