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    What leaders can say when they don’t know the answer


    A common misconception about leadership that leadership coaches hear is that leaders need to know all the answers, although that’s far from the reality of being a manager.

    As Harvard Business Review writes, great leadership is not about knowing—it’s about how leaders show up when they don’t know and how they move forward through unfamiliar territory. It’s about creating a plan for a project that’s never been done before, helping a team navigate change, envisioning a new approach, or even just putting one foot in front of the other when the unexpected hits.

    What does a leader say to reassure their team and successfully guide them in these moments—despite not knowing the answer?

    See a roundup of phrases from the Harvard Business Review. A subscription may be required.

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