Adrian Owen Jones recently led a ChatGPT training with a small team. At the conclusion of the session, the chief growth officer at ThreeSixtyEight asked if anyone’s feelings toward the technology had changed.
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One participant shared her frustration with not getting what she wanted from the bot, but admitted she had never considered giving it specific feedback.
As Jones notes in a “Thought Leader” feature for Business Report, it was a revelation: This is exactly what she sees in struggling leaders—vague complaints about poor performance without clear guidance on how to improve. She swears it’s not a stretch.
Consider, for example, the importance of effective delegation required for both. AI’s success is dependent on the prompts a user provides. Well-defined step-by-step instructions and a well-defined desired output are necessary for success. Likewise, leaders on a quest for a specific outcome must break down tasks and paint a clear picture of the end goal.
Real-time, specific feedback is also critical. As Jones notes, many people give up on AI after a subpar response or grumble about it, as did the team member described earlier. “But you’ve got to explain/describe what needs to change,” Jones says. “Leaders can’t just complain; they need to offer concrete ways to do better.”
Get the rest of Jones’ insights here.